FAQs

The Sheffield United Online Account is a new account for registering with Sheffield United. It replaces the existing, separate accounts for different club systems such as ticketing and the online store. It is designed to be a single, standard way for the Club’s supporters to access online services on www.sufc.co.uk, www.tickets.sufc.co.uk and www.sufcdirect.co.uk.

Supporters will be able to complete and update their profile in their Sheffield United Account with personal details and preferences on receiving marketing information from the Club.

Everyone, including supporters already with existing ticketing or online store accounts. Now Sheffield United are using the Sheffield United Online Account system for sign in and registration, you’ll need to create an account before you can continue using the Club’s ticketing and retail systems.

You will need to sign into your Sheffield United Online Account when making a purchase for tickets on our online Ticket Office website tickets.sufc.co.uk and when buying Sheffield United merchandise through our official online store sufcdirect.co.uk

We will send you an email to the email address you provided. There will be a link in this email, which you need to click on to register your account.

Note it may take a few minutes for the email to land in your inbox. If you do not receive your email, please follow the next steps:

1. Please check your junk and spam folders
2. Please ensure you did not use any mailbox that could be shared, eg info@, reception@, sales@ as these will not be accepted for your SUFC Account.
3. Please add login@sufc.co.uk to your safe senders list and retry sending the email
4. Please register using your Facebook or Google+ account as this does not require email validation
5. Please try using an alternative email address which you have access to.
6. If none of the steps above work, please contact the ticket office on email boxoffice@sufc.co.uk with your email address. In a few cases the email may be being blocked by your email service provider. Club staff will be able to check this so that you may contact your service provider directly.

Some email clients or systems may deliver the email but ‘disable’ the ability to click on any links in the content. If you have received the email but cannot click on the link, try

• adding login@Sheffield United.com to your ‘safe sender’ list
• right click on the link, and select from options to ‘open hyperlink’, or ‘copy hyperlink’ and paste in to a browser address bar and go.

The Sheffield United Online Account replaces any of your existing accounts. From now on, any log in or registration request from the club website. Ticketing or Online shop will lead you to your new Sheffield United Online Account. Within this single Sheffield United Online Account will be all of your old separate accounts if linked including your order history under the old account.

I have created my Sheffield United Online Account on tickets.sufc.co.uk, do I use the same details to log in to sufcdirect.co.uk to buy merchandise?

Yes, if you have already created a Sheffield United Online Account then you will need to use the same details to login which will hold all of your ticketing and merchandise information in one account. Do not create a separate account otherwise you will have duplicate accounts.

Visit our online ticket office tickets.sufc.co.uk and click login. This will redirect you to login.sufc.co.uk Sign in with your Sheffield United Online Account credentials. This will redirect you back to our online Ticket Office and you can now make your purchase.

No, once you have logged in once on each device (i.e. desktop, mobile, tablet etc…) you won’t have to log in again as our websites will remember your details which will ease your journey through our different websites (www.eticketing.co.uk/Sheffield United, www.Sheffield Unitedonlinestore.com).

If you are experiencing any problems with the setting up of your account, please send us an email at boxoffice@sufc.co.uk.